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Who are TUI?

Booking your dream holiday should be the highlight of your year, not a source of stress. That’s why we’ve teamed up with TUI, the UK’s leading travel experts offering everything from curated beach escapes in the Mediterranean to breathtaking long-haul adventures. With their ATOL-protected packages and award-winning flight network, you can secure your entire trip with complete peace of mind.

Plus, with low deposits and flexible payment plans available on thousands of getaways, you can spread the cost of your sunshine while enjoying the reliability of a world-class travel brand.

Book with confidence

Our review

TUI, the travel giant, promises sun-kissed escapes and unforgettable adventures. We put that promise to the test on a recent holiday and are here to share our honest experience. So, sunseekers and beach bums, buckle up!

Booking & website

User-friendly website: Navigation was a breeze, with clear search filters and helpful package breakdowns. Finding our ideal resort was easy-peasy.
Wide range of packages: TUI's got offerings for everyone, from family-friendly resorts to luxurious escapes. We found our perfect blend of relaxation and activities.
Price transparency: All costs were upfront, with no hidden fees lurking in the shadows.

Destination & resort

Stunning location: Our chosen resort lived up to the hype, boasting pristine beaches, sparkling pools, and breathtaking scenery. Ticked the "paradise" box for sure!
Activities galore: The resort offered a plethora of activities, from watersports and tennis to kids' clubs and evening shows. Never a dull moment, that's for sure.
Food & service: The buffet meals were decent, with diverse options. However, the service was a bit hit-and-miss, with some staff shining and others seeming a tad lost.

Flight & transfers

Smooth air travel: Our TUI flight was comfortable and on time, with friendly cabin crew. A stress-free start to the holiday.
Transfers could be smoother: The airport transfers were a bit disorganised, with a long wait and some confusion about drop-off locations.

Customer service

Responsive online chat: We needed to change a booking detail and found the online chat to be surprisingly efficient and helpful.
Mixed reports on phone support: Online reviews suggest phone support can be hit-or-miss, so stick to the chat if possible.

Overall impression

TUI delivered on the essentials: a gorgeous destination, a fun-filled resort, and comfortable flights. However, some service hiccups and mixed customer service reviews prevent a perfect score.