TUI, the travel giant, promises sun-kissed escapes and unforgettable adventures. We put that promise to the test on a recent holiday and are here to share our honest experience. So, sunseekers and beach bums, buckle up!
Booking & Website:
- User-friendly website: Navigation was a breeze, with clear search filters and helpful package breakdowns. Finding our ideal resort was easy-peasy.
- Wide range of packages: TUI’s got offerings for everyone, from family-friendly resorts to luxurious escapes. We found our perfect blend of relaxation and activities.
- Price transparency: All costs were upfront, with no hidden fees lurking in the shadows.
The Destination & Resort:
- Stunning location: Our chosen resort lived up to the hype, boasting pristine beaches, sparkling pools, and breathtaking scenery. Ticked the “paradise” box for sure!
- Activities galore: The resort offered a plethora of activities, from watersports and tennis to kids’ clubs and evening shows. Never a dull moment, that’s for sure.
- Food & Service: The buffet meals were decent, with diverse options. However, the service was a bit hit-and-miss, with some staff shining and others seeming a tad lost.
Flight & Transfers:
- Smooth air travel: Our TUI flight was comfortable and on time, with friendly cabin crew. A stress-free start to the holiday.
- Transfers could be smoother: The airport transfers were a bit disorganised, with a long wait and some confusion about drop-off locations.
Customer Service:
- Responsive online chat: We needed to change a booking detail and found the online chat to be surprisingly efficient and helpful.
- Mixed reports on phone support: Online reviews suggest phone support can be hit-or-miss, so stick to the chat if possible.
Overall Impression:
TUI delivered on the essentials: a gorgeous destination, a fun-filled resort, and comfortable flights. However, some service hiccups and mixed customer service reviews prevent a perfect score.
