Unmissable deals from Hotels.com

Hotels.com has long been a go-to platform for savvy travellers seeking deals on accommodation. But after our recent experience, is it still a dream destination for bookings, or does it harbour hidden hotel horrors? Let’s unpack our stay and spill the tea (or coffee, depending on your hotel’s breakfast spread).

Booking: Smooth Sailing or Choppy Waters?

• Interface: User-friendly website and app made browsing and filtering a breeze.
• Selection: Vast array of hotels from budget-friendly hostels to luxurious resorts.
• Hidden fees: Beware of sneaky add-ons like resort fees and taxes that can inflate the final price.
• Reward program: Earning free nights through the “Stays” program adds a sweet bonus.

Deals & Value: Are You Getting Bang for Your Buck?

• Secret Prices: Unveiling secret prices offered a sense of treasure hunt excitement, sometimes leading to significant savings.
• Package Deals: Bundling flights and hotels could be cost-effective, but compare individual prices to be sure.
• Price Comparison: Always check other booking platforms to ensure you’re getting the best deal.

Customer Service: Friend or Foe in Travel Woes?

• 24/7 Support: Availability was reassuring, but response times on phone and email varied.
• Live Chat: Prompt and helpful responses made resolving minor issues a breeze.
• Mixed Reviews: Online reviews painted a mixed picture, with some praising speedy resolutions and others encountering frustrating delays.

Overall Impression: A Restful Retreat or a Booking Brawl?

Hotels.com offers convenience, a wide range of options, and potential deals, but proceed with caution. Be on the lookout for hidden fees, compare prices, and manage expectations regarding customer service.